Selling FAQ

TIAS (The Internet Antique Shop) is the Internet's original marketplace for antiques, collectibles, and vintage treasures. Since 1995, we've helped thousands of dealers and collectors sell their items to a passionate community of buyers.

TIAS welcomes antique dealers, vintage shop owners, estate sale professionals, and individual collectors who have quality vintage and antique items to sell. Whether you're running a full-time business or selling items from a personal collection, TIAS provides the tools you need to reach buyers.

To sell on TIAS, you'll need to:

• Create an account and verify your email address
• Verify your phone number
• Provide your business or personal address
• Choose a subscription plan (all plans include a 30-day free trial)

That's it — you can start listing items right away. When you're ready to withdraw your earnings, you'll connect a bank account through your Wallet.

Getting started is quick:

1. Visit our Start Selling page and click "Start 30-day free trial" on your preferred plan
2. Create your account with your email and password
3. Confirm your billing and subscription
4. Verify your phone number and provide your address

Once those two steps are complete, you'll land in your seller dashboard and can begin listing items immediately. The entire setup process takes just a few minutes.

Yes! Every plan includes a free 30-day trial with no obligations and no contracts. You can start listing items immediately and only pay if you decide to continue after the trial period. No credit card is charged until the trial ends.

We offer three plans to fit different selling needs:

• Starter ($9.99/month): List up to 50 items with 8% commission on sales. Small-scale selling, made easy with minimal fees.
• Pro ($49.99/month): List up to 500 items with 6% commission, plus additional visibility for your listings. Great for expanding your reach.
• Unlimited ($99.99/month): Unlimited listings with just 2% commission, maximum visibility, and the broadest reach. Premium selling with the lowest fees.

All plans include a 30-day free trial.

TIAS fees consist of two parts:

• Monthly subscription: $9.99, $49.99, or $99.99 depending on your plan
• Commission on sales: 8%, 6%, or 2% of the sale price depending on your plan

There are no listing fees, setup fees, or hidden charges. You only pay commission when you make a sale. The commission is deducted automatically when funds are released to your wallet.

Yes, you can upgrade or downgrade your plan at any time from your seller dashboard under Settings → Plan. When upgrading, you'll get immediate access to the new plan's features. When downgrading, the change takes effect at your next billing cycle.

After your 30-day free trial, your selected plan will automatically begin and your payment method will be charged the monthly subscription fee. You'll receive a reminder email before your trial ends. If you decide TIAS isn't right for you, simply cancel before the trial ends and you won't be charged.

No. TIAS subscriptions are month-to-month with no long-term contracts or commitments. You can cancel anytime, and your subscription will remain active until the end of your current billing period.

TIAS specializes in antiques, collectibles, and vintage items. To be listed on TIAS, items must be at least 20 years old. We welcome a wide variety of categories including:

• Furniture and home décor
• Jewelry and watches
• Art and prints
• China, glass, and pottery
• Books and ephemera
• Toys and dolls
• Clothing and textiles
• Coins, stamps, and memorabilia
• And many more categories

Modern or reproduction items, as well as items less than 20 years old, are not permitted.

From your seller dashboard, click "Add New Item" and fill in the listing details:

• Photos: Upload clear, well-lit photos showing the item from multiple angles
• Title: Write a descriptive title that helps buyers find your item
• Description: Provide detailed information about the item's history, condition, and features
• Year produced: Specify when the item was made (must be at least 20 years old)
• Price: Set your selling price
• Condition: Accurately describe the item's condition
• Category: Select the appropriate category for your item

Want to save time? TIAS offers optional AI-powered cataloging — simply upload your photos and let AI generate your title, description, category, and other details for you. Review the results, make any adjustments, and your listing is ready to go.

The best listings include:

• Multiple high-quality photos: Show the item from different angles, include close-ups of details, marks, and any flaws
• Detailed descriptions: Include dimensions, materials, provenance, and any known history
• Accurate condition reporting: Be honest about wear, repairs, or damage — buyers appreciate transparency
• Competitive pricing: Research similar items to price competitively
• Keywords: Use relevant terms in your title and description so buyers can find your item

The number of items you can list depends on your plan:

• Starter: Up to 50 items
• Pro: Up to 500 items
• Unlimited: Unlimited items

If you need to list more items, you can upgrade your plan at any time.

Auction functionality is planned as a future feature on TIAS. Currently, all plans support fixed-price listings. We'll announce auction availability when it launches — stay tuned!

Cross-listing to the Treasure Listings Sale Network and Google Shopping is planned as a future feature. We'll announce this capability when it becomes available. In the meantime, all plans provide visibility to TIAS's dedicated community of antique and vintage collectors.

After signing in, click on your profile icon and select "Selling" or go directly to your dashboard. From there you can manage your items, view orders, track performance, update your shop profile, and access all seller tools.

From your seller dashboard, go to "Items" to see all your listings. Click on any item to edit its details, update photos, change the price, or mark it as sold. You can also delete listings that you no longer want to sell.

Buyers can contact you through the "Contact Seller" button on your listings and shop page. All messages appear in your Messages inbox, accessible from your dashboard. We recommend responding promptly to buyer inquiries — quick responses build trust and lead to more sales.

When a buyer purchases your item, you'll receive an email and the order will appear in your "Orders" section. From there you can:

• View order details and buyer information
• Mark the order as shipped and add tracking information
• Communicate with the buyer if needed

Yes. You can change your store URL (slug) at any time from Shop Settings → Update Shop Info. Your store URL looks like tias.com/stores/your-store-name.

A few things to know when changing it:

• Your old URL keeps working — usually. Any links to your old store URL automatically redirect visitors to your new one. However, if another seller later registers and claims your old URL as their own, that redirect will no longer apply and visitors will land on their shop instead.
• The new URL must be available. If another seller is already using the slug you want, you'll need to choose a different one.
• Slugs are lowercase with hyphens only. For example, mikes-antiques or vintage-treasures-co.

Every seller on TIAS gets a Wallet automatically — no extra setup required. Here's how it works:

1. A buyer purchases your item and pays through TIAS
2. The funds go into your Pending Balance while the item is shipped and delivered
3. Once delivery is confirmed and the buyer's verification window passes (2 days), the funds move to your Available to Withdraw balance
4. You withdraw your available funds to your bank account whenever you're ready

You can start taking orders immediately — you only need to connect your bank account when you want to withdraw.

No. You can list items and take orders without connecting a bank account. Your sales earnings accumulate in your Wallet automatically. When you're ready to withdraw funds, you'll connect your bank account through the Wallet section of your dashboard — it only takes a few minutes.

Your Pending Balance shows funds from sales that are awaiting delivery confirmation. TIAS tracks shipments and once an item is confirmed as delivered, the buyer has a 2-day window to verify the order. After that window passes, the funds are released to your Available to Withdraw balance.

From your seller dashboard, go to "Wallet" and click on the withdrawal option. If you haven't already, you'll be prompted to connect your bank account. The setup process uses pre-filled information from your account to make it quick and easy.

When funds are released to your wallet, your plan's commission (8%, 6%, or 2%) is automatically deducted. There are no additional withdrawal fees from TIAS. What you see in your Available to Withdraw balance is yours to keep.

For issues with delivered items (damage, not as described, etc.), buyers are encouraged to contact you first through the order page. If the two of you can't reach a resolution, TIAS support will step in to mediate. If a refund is issued, the amount is deducted from your wallet balance.

For orders that haven't shipped or been picked up, see "What if I can't ship within 10 days?" below — a separate non-fulfillment timeline applies.

You're expected to confirm shipping (or complete local pickup) within 10 calendar days of purchase. After day 10, the buyer becomes eligible to request a refund through their order page. Between days 10 and 30, you and the buyer are expected to attempt to resolve the order directly — most delays are legitimate, and a short message explaining the situation usually keeps the order on track.

If shipping or pickup still hasn't been confirmed by day 30, TIAS will automatically refund the buyer from your proceeds as a safeguard. To avoid this, communicate with the buyer through the order page as soon as you know about a delay — documented communication and the buyer's agreement to extend the timeline will be considered if the order is later disputed.

As a seller on TIAS, you handle shipping directly. During shop setup, you configure your shipping preferences in Settings under "Shop Profile":

• Shipping availability: Choose whether none, some, or all of your items ship
• Ships-from location: Set your shipping ZIP code
• Shipping method: Choose free shipping, flat rate shipping, or a free shipping minimum (orders over a certain amount ship free)

These defaults apply to all your listings unless you configure individual items differently. You can also add additional shipping notes that will be visible to buyers on your shop page and listings.

Confirmation is what moves your funds from Pending Balance to Available to Withdraw. For shipped orders, TIAS tracks the shipment and uses the carrier's delivery scan as confirmation. For local pickup orders, the buyer's pickup code is the equivalent — once you enter it in the app, funds release. Always add tracking to shipped orders, and don't consider a pickup complete until you have the buyer's code in hand.

Proper packing is essential for antiques and collectibles:

• Use sturdy boxes appropriate for the item's size and weight
• Wrap items in acid-free tissue paper to protect finishes
• Use bubble wrap, packing peanuts, or crumpled paper for cushioning
• Double-box fragile items when possible
• Mark packages as "Fragile" when appropriate
• Consider purchasing shipping insurance for valuable items

If a buyer reports damage, work with them to find a resolution. If you and the buyer can't resolve the issue directly, TIAS support will step in to help mediate. Good packing practices and shipping insurance help protect you from losses due to shipping damage.

No, international shipping is optional. You can choose to ship only within the United States or specific regions. If you do offer international shipping, be sure to research customs requirements and communicate any additional fees or restrictions to buyers.

For local pickup orders, the buyer is given a unique pickup code at checkout. The order's funds remain in your Pending Balance until you enter that code in the app. The pickup code is the equivalent of a delivery scan — it is the proof TIAS uses to confirm pickup occurred and to release your payout. Don't consider the order complete until you have the code in hand.

1. Order placed. The buyer pays at checkout; their funds are held in your Pending Balance, and the buyer is issued the pickup code.
2. Coordinate the pickup. Use the order page to message the buyer and arrange a time and place.
3. Meet the buyer and hand off the item. Allow the buyer to inspect the item.
4. Receive the code from the buyer after the handoff. The buyer reads or sends you the code once they've inspected the item.
5. Enter the code in the app. Funds release from Pending to Available to Withdraw.

If you and the buyer agree on a contactless handoff (porch pickup, lobby drop-off, etc.), the buyer is expected to pick up the item, inspect it, and then send the code digitally — by message through the order page, text, or email — once they're satisfied.

Contact TIAS Support with your message history from the order page and any other evidence of the handoff (timestamps, location, photographs). Our team will review the conversation and may issue an override release if we determine the pickup was completed in good faith.

The same fulfillment timeline applies as with shipped orders: if the pickup hasn't been confirmed (i.e., no code entered) within 10 calendar days, the buyer becomes eligible to request a refund through their order page. Between days 10 and 30 you and the buyer are expected to attempt to resolve the order directly. By day 30, TIAS will issue an automatic refund as a safeguard. To avoid this, communicate with the buyer through the order page as soon as you know about a delay — documented communication and the buyer's agreement to extend the timeline will be considered if the order is later disputed.