Shipping & Delivery

TIAS manages all shipping for items purchased on the platform. Shipping rates are calculated automatically based on item weight, dimensions, and delivery destination, ensuring accurate and fair pricing for every order.

How Shipping Works

For buyers: Shipping costs are calculated at checkout based on the item's weight, dimensions, and your delivery address. You'll see the exact shipping cost before confirming your purchase. Shipping rates are provided by our carrier partners and include tracking and insurance services.

For sellers: TIAS handles all shipping logistics. You provide your item's weight and dimensions when creating a listing, and we generate shipping labels and tracking automatically when orders are placed. Your ships-from ZIP code is used as the origin for rate calculations.

• Shipping labels: Generated automatically by TIAS after purchase
• Tracking: Provided to both buyer and seller via email
• Local pickup: Sellers can also offer local pickup as an alternative to shipping

Shipping Rates

Shipping rates are calculated in real time using our carrier partners. Rates depend on:

• Item weight and dimensions: Provided by the seller when listing the item
• Origin ZIP code: The seller's ships-from location
• Destination ZIP code: Your shipping address
• Service level: You can choose between economy, standard, and expedited options at checkout

For items over $200, shipping insurance is automatically included. Orders over $500 require a signature at delivery for added security.

Shipping Timeframes

If your order isn't confirmed as shipped or picked up within 10 days:

• Day 10 — refund eligibility. You may request a refund through your order page.
• Days 10–30 — resolution period. Buyers and sellers are expected to attempt to resolve the order directly during this window. Many delays are legitimate (special packaging, freight scheduling) and a short message to the seller often resolves them. If you can't reach a resolution, contact TIAS Support and our team will mediate.
• Day 30 — automatic refund safeguard. If shipping or pickup has not been confirmed by day 30, TIAS will issue an automatic refund as a safeguard, even if no claim has been filed.

This timeline applies to non-fulfillment only. Issues with delivered items follow the separate post-delivery claim process described in our Terms of Service.

Typical delivery timeframes after shipping:

• Standard shipping: 5-10 business days
• Expedited shipping: 2-5 business days
• Freight/oversized items: 1-3 weeks (varies by carrier)

These are estimates. Actual delivery times depend on the carrier, destination, and other factors.

Local Pickup

Some sellers offer local pickup as an alternative to shipping. For local pickup orders, TIAS uses a unique pickup code to confirm the handoff and release the seller's funds. The code is the proof TIAS uses to verify that pickup occurred — the equivalent of a delivery scan for shipped orders.

For buyers:

1. Order placed. A unique pickup code is sent to you by email and is also displayed on your order page.
2. Coordinate the pickup. Use the order page to message the seller and arrange a time and place.
3. Inspect the item at pickup. Confirm it matches the listing description, photographs, and condition before agreeing the pickup is complete.
4. Provide the code only after you've taken possession and inspected the item.

For sellers:

1. Order placed. Funds are held in your Pending Balance; the buyer receives the pickup code.
2. Coordinate the pickup. Use the order page to message the buyer and arrange a time and place.
3. Meet the buyer and hand off the item. Allow the buyer to inspect the item.
4. Receive the code from the buyer after the handoff. Don't consider the order complete until you have the code in hand.
5. Enter the code in the app. Funds release from Pending to Available to Withdraw.

Contactless / porch pickup: If both parties agree on a contactless handoff, the buyer is expected to pick up the item, inspect it, and then send the code digitally — through the order page, text, or email — once satisfied.

If the buyer loses the code: Check the original order confirmation email and the order page first. If the code can't be located, contact TIAS Support and we will retrieve it from our records after verifying identity.

If the buyer refuses to provide the code after a completed pickup: The seller should contact TIAS Support with their message history from the order page and any other evidence of the handoff. TIAS will review and may issue an override release.

Delivery Confirmation & Buyer Protection

TIAS tracks all shipments to confirm delivery. Once an item is delivered, buyers have a 2-day verification window to inspect the item and confirm everything is as expected. If there's an issue — such as damage or the item not matching its description — report it during this window for the fastest resolution.

For buyers: This verification window is part of TIAS's buyer protection. If you don't report an issue within 2 days of delivery, the transaction is considered complete. Issues reported after this window will still be reviewed on a case-by-case basis.

For sellers: Delivery confirmation is what triggers the release of funds from your Pending Balance to your Available to Withdraw balance in your Wallet.

Questions?

If you have questions about a specific order's shipping, start by contacting the seller directly through the "Contact Seller" button on the order or listing page. For unresolved issues, TIAS Support is available to help mediate and ensure a fair resolution for both parties.